Do you have a brick-and-mortar physical location? We don't have a physical storefront, but we do offer private appointments and in-person shopping at various U.S. antique events. Check our Calendar of Events for our upcoming show schedule.
Do you offer layaway? Yes. We're happy to offer layaway on items priced $500 and over, with a 25% non-refundable deposit and flexible payment terms. See our Shop Policies page for the full details.
Do you offer returns? Yes — within 3 days of receipt, for items that are unaltered, unworn, and in the exact same condition as shipped. Approved returns are issued back to the original form of payment, unless another form of refund is discussed ahead of time (store credit, as an example). Items purchased on layaway, at a reduced or clearance price, or through an Instagram Live sale are final sale and not eligible for return. If there's an issue with your piece, email us at hello@thefancyrat.com or call (954) 729-6458 within 3 days of delivery. See our Shop Policies page for full details.
How do I know a piece is what you say it is? Metal content, gemstone identification, and era attributions are based on hallmarks, testing, and our own research and expertise — we're not a certified gemological laboratory. If a formal appraisal or third-party certification matters to you, that's on your end, but we're always happy to answer questions or provide extra photos and video before you buy so you know exactly what you're getting.
Is there a warranty provided for your items? No. Antique and estate fine jewelry is pre-loved, often for decades, and we can't offer a warranty against wear, tarnish, loose stones, or clasp function after a piece leaves our hands. We do our best to note the condition of every item in its listing and disclose any significant blemishes or flaws — and we're glad to send extra photos or video before you commit. Reach out at hello@thefancyrat.com or (954) 729-6458 with questions. See our Shop Policies page for additional detail.
Is my package insured if something happens in shipping? Yes. All jewelry shipments go out with tracking and are insured for the purchase price. Once a package is confirmed delivered, risk transfers to the buyer — so if something looks off on the carrier's end, let us know right away and we'll help you sort out a claim.
I'd like expedited shipping. How do I get that? Just ask — email hello@thefancyrat.com or call (954) 729-6458 and we'll see what we can work out.
Do you ship outside the USA? Not currently — we only ship within the United States.
For anything else, reach us at hello@thefancyrat.com or (954) 729-6458.